IT Service Management, built for MSPs.
Enterprise-grade, Azure-hosted, multi-tenant ITSM — ITIL v4-aligned incidents, problems, changes, and service requests. One platform, every customer tenant, strict isolation.
ZDK ServiceManager work queue
Product screenshot coming soon
Why ZDK ServiceManager
Multi-tenant ITSM, done properly
The details that matter when one platform serves every customer tenant.
Multi-tenant by design
Strict, layered tenant isolation — enforced in application code and backed by SQL row-level security, not just an application-layer filter.
Operate-as with governance
When MSP staff work inside a customer tenant, every session is scoped, visible, and audited.
Per-tenant capability flags
Ship features dark and enable them per customer, without forking code.
Change enablement depth
Conflict detection, freeze windows, risk scoring, and post-implementation review built into the change lifecycle.
Connected CMDB
Intune-sourced device discovery, configuration-item impact mapping, and warranty tracking.
Secure by default
Microsoft Entra ID authentication, a browser-facing BFF with CSRF and CSP protections, and an end-to-end audit trail.
Platform
Everything a service desk runs on
Eight capabilities, one platform — explore how each one works.
Incidents
Triage, prioritize, and resolve service disruptions against SLA.
Learn more →Problems
Root-cause investigation linked to the incidents that surfaced it.
Learn more →Changes
Plan and approve change with conflict detection and risk scoring.
Learn more →Service Requests
Catalog-driven requests with approval workflows built in.
Learn more →Assets & CMDB
A connected CMDB with Intune-sourced discovery and impact mapping.
Learn more →Knowledge
Searchable articles that shorten resolution time for agents and customers.
Learn more →Customer Portal
A self-service experience customers use to raise and track their own work.
Learn more →MSP Platform
Tenant administration, operate-as governance, and capability flags.
Learn more →Architecture & security
Built on Azure, designed for isolation
The platform runs on Azure PaaS — App Service, Azure Functions, and Service Bus — with Azure SQL Database for storage. The backend is .NET 10; the portal is Next.js.
OpenTelemetry and Application Insights give operators end-to-end observability, and every environment is provisioned from infrastructure as code.
- Microsoft Entra ID authentication
- Strict tenant isolation enforced in the data layer
- Complete audit trail with correlation IDs
- Encrypted at rest and in transit
- GDPR-aligned tenant export & deletion
See it running on your tenants.
Get a walkthrough of incidents, changes, the customer portal, and the MSP admin console — tailored to how your service desk works today.