Product
The MSP Platform Plane
Multi-tenant isolation enforced in the database, operate-as-tenant sessions that are audited by default, and per-tenant capability flags.
MSP tenant registry and provisioning view
Product screenshot coming soon
Tenant lifecycle
Onboarding and offboarding a customer is a managed process, not a manual checklist someone has to remember.
Tenant registry and provisioning
Tenants are provisioned through a registry that tracks their full lifecycle from creation forward.
Onboarding checklist
A structured onboarding checklist walks through what's needed to bring a new tenant live.
Offboarding and verified deletion
Offboarding a tenant includes data export and verified deletion, aligned with GDPR expectations.
Tenant registry showing provisioning and lifecycle status
Product screenshot coming soon
Isolation and operate-as
Tenant isolation isn't a filter added in the UI — it's enforced at the query and database layers, every time.
Strict layered isolation
Tenant-scoped queries, EF global filters, and SQL row-level security all enforce isolation independently.
Operate-as-tenant sessions
MSP staff can act inside a customer tenant under a time-boxed, fully audited session — never silent impersonation.
Tenant quotas and fairness
Per-tenant quotas keep one customer's usage from degrading service for everyone else on shared infrastructure.
Operate-as-tenant session with audit trail
Product screenshot coming soon
Configuration and analytics
Every tenant gets the same platform, configured to fit — not a fork nobody wants to maintain.
Per-tenant capability flags
New capabilities ship dark and are enabled per customer, so no two tenants need a code fork to differ.
Cross-tenant analytics and benchmarking
MSP staff get analytics and benchmarking across the tenant portfolio, not just per-customer reporting.
Email notifications with per-tenant rules
Notification rules and templates are configured per tenant over an email channel.
Signed webhooks
Outbound webhooks are signed, with retries and replay protection, for integrating with a customer's own tooling.
Per-tenant capability flag configuration
Product screenshot coming soon
Related
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