Product
Service Requests
A service catalog with a dynamic form builder, approval workflows, and multi-team fulfillment orchestration.
Service catalog with browsable request items
Product screenshot coming soon
Catalog and forms
Requesters pick from a catalog built to match what the MSP actually offers, not a generic ticket form.
Service catalog
Catalog items are organized for requesters to browse and submit without agent involvement.
Dynamic form builder
Each catalog item's intake form is built from 7 field types, so the questions asked match what fulfillment actually needs.
Dynamic form builder for a service catalog item
Product screenshot coming soon
Approval and fulfillment
Requests that need sign-off get it, and requests that need multiple teams get properly sequenced work.
Approval workflows
Catalog items can require approval before fulfillment starts, with a mandatory reason recorded on rejection.
Fulfillment task orchestration
Multi-team fulfillment is broken into sequenced tasks with a fulfilled gate before the request can close.
Fulfillment progress visibility
Requesters and agents both see live fulfillment progress, not just an open/closed status.
Fulfillment task list showing sequenced multi-team progress
Product screenshot coming soon
SLA and customer access
Each catalog item carries its own service-level expectations, and customers can track their own requests end to end.
Per-catalog-item SLAs
Due-date tracking and breach detection are configured per catalog item rather than one blanket SLA.
Customer browse and submit
Requesters browse and submit from the catalog directly through the customer portal.
Related
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