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ServiceManager

Product

Assets & CMDB

A tenant-isolated CMDB with Intune-sourced discovery, typed CI relationships, and warranty tracking that gets ahead of expiry.

Graphical view of configuration item relationships

Product screenshot coming soon

Asset lifecycle and discovery

Assets are tracked from the moment they're known about, with provenance for where that knowledge came from.

Asset lifecycle with provenance

Every asset record tracks its lifecycle state and where the data originated, under row-level security.

Microsoft Intune discovery

Devices and detected software are discovered from Intune, consent-gated and isolated per tenant.

Relationships and impact

Configuration items don't exist in isolation — their relationships are what make impact assessment meaningful.

Typed CI-to-CI relationships

Relationships between configuration items are typed and rendered in a graphical impact view.

Impact surfaced during change creation

Related configuration items are surfaced automatically when a change is being created against an asset.

Work-item linkage

Assets link directly to the incidents and changes that touched them, for a real history rather than a guess.

Warranty and lifecycle tracking

Hardware doesn't fail on a schedule that's convenient for anyone — proactive notifications keep expiry from being a surprise.

Warranty and lifecycle tracking

Warranty dates and lifecycle stage are tracked per asset, not maintained in a separate spreadsheet.

Proactive expiry notifications

Notifications go out ahead of warranty expiry, giving the MSP time to act before it becomes a break-fix problem.

Asset detail view with warranty and lifecycle information

Product screenshot coming soon

Related

See it running on your tenants.

Get a walkthrough of incidents, changes, the customer portal, and the MSP admin console — tailored to how your service desk works today.